mesh computers 

There is a manufacturer of computers in the UK called Mesh Computers who, it should be said, made a bit of a mistake by not registering www.mesh.co.uk even though they registered their domain, www.meshplc.co.uk (?) several years before it was taken. It is now http://www.meshcomputers.com/ which makes a little more sense.

Now, every once in a while, we at mesh get a letter, an email, fax or a phone call from an irate customer demanding some kind of refund, technical support or just a fight. The favourite is of course email. The amount of music related material that has to be ignored to get these contact points is not insignificant, so we thought these people deserve a little space at involved. Every now and again we will reply to some of the queries that come in, just for a laugh - some of the best ones are below. The harshest treatment is reserved for the ones that actually fill in the infoservice request form......

Re:eling: 19/10/1999

NAME     satchet
ADDRESS xxxxxxxxxxxxxxxxxxxxxxxxxx (removed details)
PHONE NO xxxxxxxxxxxxxxxx.com
ADD TO MAILING LIST: ON
GO Submit
MESSAGE:

Please can you e-mail me with details of a
desktop computer for home use.
 It must be able to play games and full multimedia
facilities.My budget is ,1200 incl VAT.

Please could you tell why you have chosen this
spec.
thankyou

involved replies:

Satchet,

We at Tolerance Records are still reeling at how you have managed to
navigate the entire Mesh site and not notice that there isn't a SINGLE
computer related item ANYWHERE to be found. The fact  that you found the
form AND filled it out AND send it to us is quite exceptional. Thank you.

If you manage to find someone to sell you a PC - ( an online pet shop or
perhaps a carpet warehouse?) then I would suggest that maybe you need to
order a very big screen, not unlike to one they used at 'T in the Park'.

Try sales@meshplc.co.uk

They have more computers, but won't be as helpful.

Best Wishes
involved
Mesh Page:
http://www.mesh.co.uk


Get the jargon right: 21/10/1999

Dear Mesh,
Ref:-CG 3032958

        Recently I purchased a cdrw from Creative Labs and experienced some difficulties getting it to function properly.  Consequently I contacted their support line for advice and was informed that I should update the motherboard BIOS files to the latest version.  I subsequently went about hunting around the Asus web site for said BIOS for my TX97 motherboard as supplied by yourselves (to fulfill my order ref above).   I was delighted when, after some time, I located and downloaded not one but two update files!  I then studied my Mesh Computers PLC User Guide which gives information in some detail about the motherboard.  It did not, however give any information about how to flash the BIOS so I once again visited the Asus site to locate and download the TX97 manual.  I found the correct proceedure for updating the BIOS and took the top off my computer to locate and set the jumper in preparation for flashing them.  Imagine my surprise then when the TX97 looked nothing like picture in the Mesh Computers PLC User Guide or the downloaded manual!  What could be amiss?  After close inspection, further visits to the Asus site and a scouring of the information pack I discovered that my TX97 was in actual fact a TXP4-X!  What a shock!  Lucky I didn't just flash the BIOS with the files I had huh?   The sticker on the casing, my receipt and my Mesh Computers PLC User Guide all clearly state that I have a TX97! 

        I guess you'd better let me know what you want to do about it!

Regards,

Ian Lee (previously satisfied but feeling rather peeved customer).

involved replies:

Monitors - 'R' - us: 22/10/1999

>Subject: problum
>
>
>>
>>
>>>
>>>  my monitor screen has gone an odd shape
>>>  first it looked like this
>>>   _________________________
>>>  |                         |
>>>  |                         |
>>>  |                         |
>>>  |                         |
>>>  |                         |
>>>  |                         |
>>>  |                         |
>>>
>>>
>>>  now it looks lilke this
>>>   _________________________
>>>  |                         /
>>>  |                         |
>>>  |                         |
>>>  |                         |
>>>  |                         |
>>>  |                         |
>>>  |                         |
>>>
>>>  it is not too visible but is irratating how do you fix it?
>>>
>>>
>>>  ______________________________________________________

involved replies:

>Dear Sir,
>
>Try adjusting the screen until it looks like this:-
>
>   _         _
>   \  \      /  /
>    \  \    /  /
>  _ \  \_/  /
>  |  |  |     /
>  \           |
>   \_      |
>      |    |
>      |    | /
>      |____/
>
>Thanks for your interest.
>involved
>
>-----Original Message-----

Hello, technical support?: 25/10/1999

>Subject: missing file
>
>
>>The following problem is being experienced on a Mesh Elite P350 purchased
>in
>>February 1999 your reference SF85-456561.
>>Occasionally the message "C:\windows\system\vmm32.vxd: MISSING UNABLE TO
>>LOAD"when the processor is booting from switch-on and fails to complete
>>loading, the processor has to do a restart and usually behaves OK
>>afterwards.
>>When checked the file does exist, also I have copied it to the root
>>directory to no avail.
>>Regards
>>
>>Brian Caughey
>

involved replies:

>Dear Brian,
>
>Sounds like it's broken
>
>Hope that helps.
>
>involved@mesh.co.uk (Tolerance Records)

More...: 10/11/1999

Mesh Ref 3016103

 

When I use Internet Explorer 4 (Freeserve) or Outlook Express I get a small screen with the message "WNetGetUser returned" before the connect box appears.  I understand that to stop this happening every time I connect, I need to click the "Identification" tab under Control Panel / Network and type in a name.

 

Unfortunately, I do not have an "Identification" tab, only a "Configuration" tab under Network.

 

Can you help?

  Andrew Harrison

involved replies:

###############################

Sorry, No we can't.

Sounds like it's broken.

 

Best Wishes

The Tolerance Records Support team

###############################

Power Management: 21/10/1999

Re: Even more horrible attention: 10/12/1999

involved replies:

Regarding compatibility of the year 2000: 7/11/1999

----- Original Message -----

Subject: regarding compatibility of the year 2000

We bought a computer from your organisation in the year 1995, could you please email us informing whether this will be compatible for the year 2000?

 

serial number: 569595 Mesh Elite 75

 

Thank-you Jacquiline Attfield - 0181 xxxxxxxx

involved replies:

Problem starting Trio Data Fax: 2/12/1999

Hi, can you help me with a problem I have when trying to start the trio
data fax program. Everytime I try to open this programe the screen
freezes and I can not do anything at all.I tried uninstalling the
software and then reloading it but the problem still persists.Also now
whenever I try to connect to the internet It keeps asking me to confirm
the countryI am dialing from.
Thanks Martin Robertson
formally of 1 Mede Way
Wivenhoe
Essex

now residing in Canada for the moment. Telephone 613-xxx-xxx

involved replies:

Martin,

It sounds like your fax program is understandably confused.

If I went to sleep in Essex and woke up in Canada, I would certainly be
incapable of movement, although I fear the reverse of that scenario would be
several times more horrific.

We suggest that you move back to England and try dialing again.

Trying sales@meshplc.co.uk may ultimately be the answer to your problems
though, as we at Tolerance Records don't really know what we're talking
about.

Hope that helps
involved.


Why?2k: 30/3/1999
--------------Replied message--------------
Date: Tue, 30 Mar 1999 19:12:22 -0800
From: FRED BIRKIN 
To: trustyou@mesh.co.uk
Subject: year 2000

ser.no. 3025650 am i compliant, if not is there a patch?

involved replies:

Dear Sir,

Who cares?

Buy a gun, a pallet of tinned food and board up your windows and
doors. You'll only want your PC to throw at the looting masses.

Hope that helps
Involved.


More Millennium Bugs: 17/03/1999
To: trustyou@mesh.co.uk
Subject: Y2K Patch Distribution

COMPUTERPART UK

Dear Sir, Madam,

Please can you indicate where we might find a CD-ROM distribution
for all your Y2K Patches.

We are a support services company representing over 1500 clients
who all have may instances of your products, obviously our
customers require, any & all Y2K support in relation to Computers,
Peripherals and Software manufactured by your company.

As is obviouse, we can not be expected to download each support
patch for each customer, for each of your platforms.

We look forward to hearing from you.

Steve Reed.

Principal Support Specialist

involved replies:

Dear Sir,

I appreciate your concern over the Y2K issue, but I have been assured
by our record company that all of our CD's are "Year 2000
compliant". Obviously the band may go completely out of favour
after the stroke of midnight on New Years Eve 1999, but I have again
been comforted by a colleague from "Electronic German" magazine
that synth-pop music and Industrial EBM is set to be just as popular
in the next 1000 years as it was in the last. We are not certain that our
artwork is 100% happy with the little documented Y2K "leap year"
problem, but we currently have a team of Swedish students working
on an answer - Alternative artwork may be ftp'd from our page in the
near future.

I hope that helps.
Rest assured we are doing everything we can.

involved.

--------------Replied message--------------

You...: 10/07/2000

Dear Sir/Madam,

Invoice No. xxxxxxxx

I bought a new computer from you on 26th June 2000.

Last week, on Thursday 12th October, I started experiencing problems
with the monitor and so phoned your appropriate support line.   The call
was logged and I was told that someone would phone me back.  On Friday,
whilst I was out, a message was left on my answer-phone saying that I
needed to phone the manufacturer and leaving a number.  I do not accept
this, as you supplied the monitor to me you are responsible for any
defect with it.  However, for ease, I phoned the number given and was
given yet another number which I duly rang.  I was told that my monitor
would be picked up and I would be left with a replacement whilst it was
repaired.  The monitor could not be picked up until Tuesday, thus
leaving me without the use of my computer for 4 days.

On Tuesday, 17th October, I received a new monitor.  At first everything
worked well.  However, after a couple of hours my computer crashed and
it will not now Boot from the start.  Once again, I am consequently
unable to use my computer.

I phoned your help line, my call was logged and I was told that someone
would phone me back.  No one did.  I telephoned again and was once again
assured of a reply.  I left two telephone numbers at which I could be
contacted on Wednesday morning.  No response.  On Wednesday afternoon I
again telephoned and was again assured of a reply.  Eventually, I heard
my phone, which rang exactly 3 times before going dead.  I was unable to
pick it up in this short space of time.  I immediately phoned 1471 and
went through to Mesh reception where I was told I could not speak to
anyone but they would phone me again as they always tried to ring 3
times.* I have heard nothing further.

I have now been without the use of my computer for a week.  Further, I
have not even been able to speak to anyone about the problems which I am
having with it, despite repeated telephone calls by myself.

I am completely appalled and frustrated by your customer service.  My
computer is less than 4 months old and I am unable to use it.  My
computer is obviously neither fit for its purpose nor of satisfactory
quality, contrary to s 14 of the Sale of Goods Act 1979.

I shall be at home tomorrow morning, Friday 20th October, and can be
reached on 01484 xxxxxx.  Unless I receive a satisfactory response to
this letter tomorrow morning I will expect you to either supply me with
a new computer or provide me with a complete refund next week.

I await hearing from you.

Yours faithfully,

Jane Anthony

* a classic moment in consumer comedy
involved replies:

No reply - she'd been through enough

DVD problems: 25/03/2001

FULL_NAME:       Trevor xxxx
ADDRESS1:        xxxxxxxx
ADDRESS2:        xxxxxxxx
ADDRESS3:        xxxxxxxx
ADDRESS4:        xxxxxxxx
POST_CODE:       xxxxxxxx
E_MAIL_ADDRESS:  xyx@account.com
NEWS_LETTER:     
Date:            25/03/01
Time:            16:37:05
Remote Name:     
Remote User:     
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 5.5; Windows 98)

MESSAGE:

I purchased from you on Feb 5 98 a Mesh PII 300 serial number 3468386-003.
I had need to re- format my HD so I installed Win 98 SE. I now find 
that the DVD Installation CD although it apparently loaded. It will no 
longer play DVD's. Please advise me where I can obtain the S/W for 
Win 98 SE as I think that this is a ccompatility problem.
Regards,
Trevor xxxxxxxx

involved replies:

Dear Trevor,

Thanks for filling out the information request form.

>I purchased from you on Feb 5 98 a Mesh PII 300 serial number 3468386-003

Err...I doubt that, but OK, if you insist.

>I had need to re- format my HD so I installed Win 98 SE. I now find that
the DVD Installation CD although
>it apparently loaded. It will no longer play DVD's. Please advise me where
I can obtain the S/W for
>Win 98 SE as I think that this is a ccompatility problem.

We here at Tolerance Records have talked at great length about this with our
technical department. The good news is that they have deduced from your
email that there is probably no problem at all :-)

Simply insert a DVD in the slot provided and ask a friend to verify that it
is playing.

>Regards,
>Trevor xxxxxxx

No problem. This advice is free of charge.

A more professional service can probably be obtained from
sales@meshplc.co.uk which is not unlikely to be the real source of your
movie misery.

Best Wishes
involved

My Soundcard: 20/04/2001

Chris,

Thanks for your mail. Most interesting.

> I had a new computer delivered about two weeks ago and have now discovered
> that the sound card does not work. All I can get out of it is a series of
> unpleasant high pitched bleeps, or a continuous tone, like the
> unobtainable signal on a phone.

Fantastic! We at Tolerance records would be very interested to know how to
re-create the problem should you find the cause. We have a number of
unpleasant artists who would be more than grateful for such bleeps.

>
> I have tried reinstalling the sound blaster drivers from the CD supplied
> but this does not help.
>

Glueing 2 yoghurt pots to either side of your monitor attached with hairy
string to the PCI bus would quite honestly be more effective than emailing
us on this matter. Try sales@meshplc.co.uk . They have knowledge and a
friendly telephone manner.

> I think I have everything connected up properly, all the cables are
> plugged in to sockets of same colour (this is  a brilliant feature - thankyou)
>

That's cruel.

>
> Please help

Best Wishes
involved

www.mesh.co.uk

A moment of clarity: 06/08/2001

Jackline,

Thankyou for filling out the mesh information request form. Four times in 5
minutes is a little unusual perhaps, but it's appreciated nonetheless. We
also received the email OK. It was also good to talk to you on the phone.

>MESSAGE:
>i would like to know how to make my pitures clear while i am watching a movies

Hmm.

If you are using the same screen as the one you are using to 'surf' the web,
then we would suggest that it may not be correctly wired to the mains -
check that there is a plug on it. Also, check that all of the original
packaging has been removed, especially the big plastic bag.

Some films have a 'built in' fuzziness, for example James Herbert's "The
Fog" (although that was more of a 'b' movie), that bit in "Alien" where they
unwisely go out onto the planet and most of the outside bits in "The Thing".

To be honest, all this is pure speculation. You might want to try Mesh
Computers at sales@meshplc.co.uk as we here at Tolerance Records are still
waiting for a moment of clarity.

Hope you sort it out.

Best Wishes
involved
http://www.mesh.co.uk

A cheesey tail: 19/11/2001

The short temper of the law: 04/12/2001

Dear sir,
                       I stayed the whole day off work today 21.11.2001 as my new computer system was due to be delivered  as it was ordered on 26.10.2001 nearly a month ago after being told by your salesperson xxxxxx xxxxxxx that it would take two weeks. However I received confirmation of my order that it would be delivered on 21.11.01 so I wasnt too bothererd about the extra two weeks, but what did annoy me was the problem I had trying to get through your phone line and then when I did no one new what was happening to the order.I even faxed your company twice. Eventually I was called back by xxxx in sales who stated that there was a shortage in memory processors and that my computer was in quality control and would not be able to even get dispatched today ready for delivery tomorrow Thurs 22.11.01.
I had been told so many good things about your company that I was looking forward to owning one of your high quality machines but being a serving police officer for 25 years and used to dealing with the public I feel I have been badly treated by your company for not once did you or any representatives of the company try and phone me to explain there would be a delay due to the shortage of memory chips and I waited in all day 21.11.2001 I feel no alternative but to cancel the order.
No one gains I have no computer you have no order.
I have also faxed my cancellation to xxxx in sales as xxxxx was too embarrased to come to the phone and apologise for the mix up.xxxx was very helpful to a point at least he gave me the bad news.
Can I please have written confirmation or an Emailof this cancellation as I have been on to the Master card people who recken that you should not have debited my account knowing the goods were not going to be deliverd on time due to the memory chip shortages.  They tell me you debited my account on 13.11.2001 a week ago!!!
                        Hoping this meets with your approval

                                   yours sincerely

                                      J.S. Robb

involved replies:

footnote:

This mail bounced back leading us to assume that the PC had in fact been delivered and was working as designed.

Misdirected Sarcasm: 02/02/2001

involved replies:

A moment to thank............: 02/02/2002

We'd like to take a small paragraph  to thank Nayesh for sending us a most impressive C.V. containing the phrases "excellent interpersonal", "wide ranging IT", "business development" and of course "customer facing skills". We fear you may have failed your first test as an excellent customer facing developer of wide ranging IT business skills, but we wish you the best of luck with it all.

It's all gone a bit "pear shaped" as we believe they say in the  IT business.

involved.